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Orders within 10 days of carrier delivery

For your peace of mind, we offer FREE returns for orders placed with Standard Mail (2-10 business days)* and within 10 days of delivery, as based on the carrier’s tracking for returns within the contiguous United States. If for any reason you are unsatisfied with the order, please contact us, and a representative will set up a return for a FULL refund.

  1. Contact us by phone, live chat, or email, and let a representative know that you want to return an order.
  2. Wait for your return label to be emailed to you. This typically takes 1-2 business days.
  3. Print your label out and use it to ship the order back.
  4. Once the order is received and processed, the refund will be issued back to the same method of payment. Please allow 2-5 business days from receipt of package.

Please note that orders must be returned to us within 30 days of setting up a return.

*All orders placed with a shipping method other than Standard Mail, will be refunded up to $3.99 of associated shipping costs.

Orders within 365 days of order placement

All shipping costs related to the placement of the order are non-refundable after 10 days of carrier delivery. Even if your order is past the 10-day free returns, we can still help, as long as it is within the first 365 days from order placement. Please see below for details.

If your cartridges are defective

If your cartridges are defective, we can set up a return for a refund. Please contact us, and a representative can set it up for you. Please have details ready, such as printer model, cartridge number, and Order ID.

If your cartridges are not defective

If your cartridges are not defective, but you need to return them, we can accept them back if they are unopened and in sellable condition. We offer two options for non-defective returns:

  • Store Credit - NO restocking fee
  • Refund to original payment method - With a 15% Restocking fee

Please note, except in the case of a packing error, the shipping costs of an order are non-refundable, regardless of the items being defective or non-defective. If an entire order is being returned and was placed with Free Shipping, we will deduct $4.95 from the refund. You would be responsible for return shipping and any costs associated with non-defective items.

For the record…

Can I exchange my item(s) for a different type?

Unfortunately, we are unable to offer exchanges. However, you would be able to send them back for a store credit or a refund, so you can order the items you need.

Return Policy for OEM Cartridges

OEM (Original Equipment Manufacturer) cartridges are covered by their respective manufacturers. We are unable to accept returns of OEM Cartridges. Please contact the respective Manufacturer.

US Non-contiguous and International Returns

Returns being made from outside the Contiguous US are subject to return shipping costs. Please note that shipping costs are based on location and weight.

  Merchandise Return Request

Complete the form linked below, and one of our Customer Support will get back to you shortly. Please allow at least 1-2 business days for the return request.

Begin Return Request


Need Help?

Our customer support is available from Mon-Fri, 6am-6pm PT